Prepare for a safer remote-support session

Before connecting

Confirm the company and technician through the contact route you chose. Ask what tool will be used, what the technician expects to review, and how to disconnect.

• Close banking, medical, tax, and private messaging websites
• Save work and close unrelated documents
• Move password managers and authentication apps off screen
• Back up important files when practical

During the session

Stay at the device. Ask for an explanation before changes. Enter credentials yourself while screen sharing is paused or obscured. Never reveal one-time codes.

At the end

Disconnect using the support tool, verify that the session is closed, and review what changed. Remove one-time software if that was part of the agreed process and keep your service reference.