Separate legitimate warnings from scams
We keep the step proportional to the issue and describe what it can—and cannot—confirm.
Support service
Virus and Malware Assistance
Calm, evidence-based help reviewing suspicious behavior, security alerts, unwanted software, and safe recovery steps.
Problems we may assist with
Start with the symptoms you can see
Unexpected pop-ups or browser changes
Suspicious security alerts
Unwanted applications
Concern after clicking a risky link
Service scope
Focused help, explained clearly
Guide reputable built-in or licensed security scans
We keep the step proportional to the issue and describe what it can—and cannot—confirm.
Review browser extensions and startup items
We keep the step proportional to the issue and describe what it can—and cannot—confirm.
Recommend password changes from a clean device when appropriate
We keep the step proportional to the issue and describe what it can—and cannot—confirm.
Security and control
Your approval is part of the process.
- We explain why a step is relevant before asking you to approve it.
- Do not share passwords, card details, banking information, or one-time codes.
- Close private websites and documents before any screen-sharing session.
- You may pause or end remote access at any time.
Before you contact us
A little preparation protects your time and information.
- Do not call numbers shown in pop-ups
- Disconnect from sensitive accounts if you suspect compromise
- Note what happened and when
- Use a separate trusted device for banking or password changes
Service limitations
When remote help may not be the right fit
- No remote service can guarantee removal in every case
- Severe compromise may require a full reset or local forensic help
- Financial fraud should also be reported to the relevant bank and authorities
Questions about malware assistance
Common questions
Will you call me to say my computer is infected?
No. Micro Com Support does not make unsolicited calls claiming your device is infected.
Do you guarantee every threat can be removed?
No. We explain findings, options, and limitations. Some cases require a reset, hardware service, or specialist investigation.
Talk with our team
Tell us what you’re seeing.
We’ll help define a sensible next step and confirm scope before paid work begins.