Your safety

Customer control is a security feature

You decide whether to proceed, what is visible, and when a remote session ends. Legitimate support should never rely on fear, secrecy, or unusual payment methods.

Support specialist explaining security precautions to a customer

What we do

Begin after you request support.
Explain scope and charges before paid work.
Ask before remote access or material changes.
Encourage you to enter passwords privately.
Let you pause or end access at any time.
Use clear, non-alarming language.

What we do not do

Make unsolicited infection-warning calls.
Demand gift cards or cryptocurrency.
Ask for banking passwords or one-time codes.
Claim affiliation that does not exist.
Pressure you to keep support secret.
Guarantee every issue can be fixed.

Before screen sharing

Protect what does not need to be seen.

Close banking, investment, medical, tax, and private messaging websites.
Save work and close documents unrelated to the support issue.
Move password managers and authentication apps off screen.
Have a trusted person present if that makes you more comfortable.
Disconnect immediately if the session differs from what was explained.

Customer observing a secure remote-support session

Unexpected contact?

Stop, verify, and use a trusted path

If someone unexpectedly says your computer is infected, do not call a number shown in the alert, install software, share a code, or pay. Close the window if safe, use a separate trusted device, and contact the company through a verified website or number you found independently.

Read the scam-safety guide