How this policy applies
This policy provides the general approach for services purchased directly from Micro Com Support LLC. Any refund or cancellation term shown in an accepted written quote, service order, subscription description, or invoice controls for that purchase when it differs from this general policy, subject to applicable law.
Cancelling before work begins
You may cancel a scheduled service before work begins by contacting us through a verified phone number or email address. If you prepaid, we will return the eligible amount to the original payment method, less only any authorized and non-refundable third-party cost or clearly disclosed cancellation charge.
After work has started
Once work begins, a refund is not automatic. We review the agreed scope, work completed, time used, results delivered, reason the service ended, and any previously authorized third-party expense. A partial refund may be appropriate for paid work that was not performed; completed and accepted work may remain chargeable.
If the agreed issue cannot be completed
If we cannot complete the specific outcome described in the written scope, contact us promptly. We will review the service record and may offer additional reasonable work, a partial refund, or a full refund of the affected service fee depending on what was promised and delivered. This is not a guarantee that every technology issue can be fixed.
Recurring services
A recurring plan exists only when its price, billing interval, included services, renewal, and cancellation terms are provided in writing. Cancellation stops future renewal according to those terms; it does not automatically reverse a billing period or service already provided. We will confirm the effective cancellation date.
Third-party purchases
Hardware, software, licenses, subscriptions, shipping, and other third-party purchases are governed by the seller's return rules and may be non-refundable once ordered, activated, or delivered. We will identify these costs separately and obtain authorization before purchase whenever they are part of our service.
Requesting a review
Contact us with your name, service date, invoice or reference number, and a concise description of the concern. Do not send card numbers, banking credentials, passwords, or one-time codes. We may ask reasonable questions to verify the customer and understand the service record.
Refund method and timing
Approved refunds are normally issued to the original payment method. Processing time depends on the payment provider and financial institution. We will confirm when a refund has been submitted and explain any amount not approved.
Billing concerns and statutory rights
Please contact us promptly so we can investigate a billing concern and preserve relevant records. Nothing in this policy limits a right to dispute a charge with a payment provider or any cancellation, refund, warranty, or consumer remedy that cannot be waived under applicable law.
Contact
Questions may be directed to [email protected] or 4453 N 20th Street, 2nd Floor, Philadelphia, PA 19140. Do not send sensitive credentials or payment information.