Scope of this policy
This policy explains how Micro Com Support LLC handles personal information when you browse this website, contact us, request assistance, or receive an agreed support service. It applies to Micro Com Support, not to the privacy practices of device manufacturers, software publishers, payment processors, internet providers, or other third parties you choose to use.
Information you provide
We may receive your name, email address, telephone number, preferred contact method, the support topic you select, and the description you provide. If you become a customer, we may also keep service notes, authorization records, invoice references, communications, and information reasonably needed to complete the agreed work.
Do not send passwords, full payment-card or bank details, one-time codes, remote-access credentials, government identification, or unrelated sensitive records through a public form or ordinary email.
Technical and security data
Our systems may process limited technical data such as an IP address, browser or device type, request time, page requested, security events, and form-protection data. We use this information to operate the website, investigate errors, prevent misuse, and protect customers and our systems.
Remote-support information
Remote assistance is optional and begins only after authorization. You decide what is visible and may pause or end the session. Information encountered during support is used only as reasonably necessary to perform the agreed service, document material work, address security concerns, or meet legal obligations. You should close unrelated private applications and enter credentials yourself whenever possible.
How we use information
We use information to respond to requests, verify authority, schedule and provide services, communicate about the work, maintain business and billing records, secure the website, prevent fraud or abuse, resolve concerns, comply with law, and improve service quality. We do not sell personal information or use support-session information to build advertising profiles.
When information may be shared
We may provide limited information to vendors that perform services for us, such as website hosting, communications, payment processing, security, accounting, or specialized technical work. They receive only what is reasonably needed for their role and are expected to protect it. We may also disclose information when required by law, to respond to lawful process, or when reasonably necessary to protect a person, property, our services, or legal rights.
Processing in other locations
Some service providers may process information in a state or country different from yours. Where applicable, we use contractual, technical, and organizational safeguards appropriate to the information and the service involved.
Retention and security
We retain information only for as long as reasonably needed for the purpose described, service records, accounting, security, dispute handling, and applicable legal requirements. We use safeguards designed for the nature of the information, including access restrictions and encrypted transport where supported. No system or transmission method can be guaranteed completely secure.
Your choices and requests
You may ask to access, correct, or delete personal information associated with you, subject to identity verification and legal exceptions. We may retain information needed for security, accounting, completed transactions, legal claims, or other lawful purposes. If promotional email is offered in the future, each message will include a way to opt out.
Children's privacy
The website and services are not directed to children under 13, and we do not knowingly collect their personal information through this website. A parent or legal guardian should contact us if they believe a child submitted information.
Policy changes
We may revise this policy when our practices, services, or legal obligations change. The updated date above shows when this version took effect. Material changes will be presented in an appropriate notice on this website.
Contact
Questions may be directed to [email protected] or 4453 N 20th Street, 2nd Floor, Philadelphia, PA 19140. Do not send sensitive credentials or payment information.