Treat unexpected contact as unverified
A caller, pop-up, text, or email may use a familiar company name and claim a serious infection or expired service. Do not rely on the phone number or link in that message.
- Do not install remote-access software
- Do not read out a one-time verification code
- Do not pay with gift cards or cryptocurrency
- Do not let the caller transfer you to a bank or security department
Use a separate trusted path
Close the suspicious window if safe. On a separate device, find the official company website or the phone number printed on your device, statement, or service agreement. Contact your bank directly if financial information may have been exposed.
If remote access already happened
Disconnect the device from the network, end the session, and do not continue using it for banking. From a clean device, change important passwords, contact financial providers, and seek qualified security help. Preserve notes about the call, payment, and software used.
Need help with a related issue?
Describe the problem without sensitive information. We will confirm scope and options before work begins.
Request assistance